Services · AI agents and tooling · Triage and routing
Classified, enriched, routed. Before a person touches it.
L1 spends half its day routing tickets a system could classify, the 2am call goes to voicemail, and the alert flood buries the three that matter. We build triage that routes by real rules.
The leak
Your best techs are doing sorting work. The urgent thing waits with the rest.
IT SERVICES AND MSPS · PLUMBING · RESTORATION
The routing half-day
L1 reads, classifies, and forwards. Half a day of judgment spent on sorting.
L1 SORTING
The 2am call
It goes to voicemail, and the customer's night gets worse until morning.
AFTER HOURS
The alert flood
Hundreds of alerts, three that matter, and no way to see which three.
ALERT FLOOD
What we build
Routed by real rules
TAKES COST OUT
Calls and tickets classified, enriched with context, routed by real rules, deduplicated.
The on-call tech gets dispatched automatically, the flood gets deduplicated to the three that matter, and L1 stops being a sorting desk. This takes cost out: the routing hours go, and the urgent things stop waiting.
FAQ
Straight answers
What counts as a real rule?
Your escalation logic, encoded: client, severity, contract, time of day. Where judgment is genuinely needed, a person gets the enriched ticket, not a raw one.
What does it cost to start?
The first step is the Workflow Sprint: $8,500 flat, 30 days. You get the Leak List, the architecture, and one automation live on your real data. Live in 30 days, or you don't pay.
Can it dispatch after hours?
Yes. The 2am call gets classified and the on-call tech dispatched automatically, with the context already attached.
Are we locked into one AI vendor?
No. We are model-agnostic by design: the model is a component, not the architecture. When a better one ships we swap it, and what we built for you keeps running.